98 Highlands Road, Fareham, PO15 6JF, United Kingdom

01329 847419

01329 847419

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    • Home
    • Our Team
    • Our service & Fees
    • Cosmetic dentistry
    • New Patients
    • Emergency Treatment
    • information
  • Home
  • Our Team
  • Our service & Fees
  • Cosmetic dentistry
  • New Patients
  • Emergency Treatment
  • information
Highlands Dental Practice
01329-847419

Additional information

Comments and complaints


 

Patients are invited to make Feedback, Compliments, Complaints and Suggestions. You can send these directly to us. 

Our aim is to give you the highest possible standard of service and we will try to deal swiftly with any problems that may occur.

We will try our utmost to ensure that all patients are happy with their experience of our service. If patients should ever have a complaint, please contact the practice directly where 

the matter will be dealt with courteously and promptly so that that your concern is resolved as quickly as possible.


 Alternative routes of complaint: 

 

Complaining to NHS England

If patients are not satisfied with the result of our procedure carried out under an NHS contract then a complaint may be made to: 

  

FAREHAM AND GOSPORT  Clinical Commissioning Groups 

Tel: 023 9228 2063

Commcen Building
Fort Southwick
James Callaghan Drive
Fareham
Hampshire
PO17 6AR


Private treatment

If you have received treatment under a private contract then you should contact the Dental Complaints Service:

· The Dental Complaints Service
37 Wimpole Street
London
W1G 8DQ

  

020 8253 0800 (Monday – Friday, 9am – 5pm)

Website: www.dcs.gdc-uk.org


Privacy

We are a Data Controller under the terms of the Data Protection Act 2018 and the requirements of the EU General Data Protection Regulation.

A copy of our Privacy policy can be requested and explains what Personal Data the practice holds, why we hold and process it, who we might share it with, and your rights and freedoms under the La

PRIVACY

 

DATA PROTECTION PRIVACY NOTICE FOR PATIENTS


In providing your dental care and treatment, we will ask for information about you and your health. Occasionally, we may receive information from other providers who have been involved in providing your care. This privacy notice describes the type of personal information we hold, why we hold it and what we do with it.

Information that we collect

We may collect the following information about you:

  • Personal details such as your name, date of birth, national insurance number, NHS number, address, telephone number and email address
  • Information about your dental and general health, including
  • Clinical records made by dentists and other dental professionals involved with your care and treatment
  • X-rays, clinical photographs, digital scans of your mouth and teeth, and study models
  • Medical and dental histories
  • Treatment plans and consent
  • Notes of conversations with you about your care
  • Dates of your appointments
  • Details of any complaints you have made and how these complaints were dealt with
  • Correspondence with other health professionals or institutions
  • Details of the fees we have charged, the amounts you have paid and some payment details

Ms Pryiadharshini Srinivasan is responsible for keeping secure the information about you that we hold.

Our NHS data protection office, ensures that the practice complies with data protection requirements to ensure that we collect, use, store and dispose of your information responsibly.

Those at the practice who have access to your information include dentists and other dental professionals involved with your care and treatment, and the reception staff responsible for the management and administration of the practice.


How we use your information

To provide you with the dental care and treatment that you need, we require up-to-date and accurate information about you.

We will share your information with the NHS or your private dental plan provider in connection with your dental treatment.

We will seek your preference for how we contact you about your dental care. Our usual methods are telephone, email or letter.


Sharing information

Your information is normally used only by those working at the practice but there may be instances where we need to share it – for example, with:

  • Your doctor
  • The hospital or community dental services or other health professionals caring for you
  • NHS payment authorities
  • The Department for Work and Pensions and its agencies, where you are claiming exemption or remission from NHS charges


We will only disclose your information on a need-to-know basis and will limit any information that we share to the minimum necessary.

In certain circumstances or if required by law, we may need to disclose your information to a third party not connected with your health care, including HMRC or other law enforcement or government agencies.


Keeping your information safe

We store your personal information securely on our practice computer system and  in a manual filing system. Your information cannot be accessed by those who do not work at the practice; only those working at the practice have access to your information. They understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this.

We take precautions to ensure security of the practice premises, the practice filing systems and computers

We keep your records for 10 years after the date of your last visit to the Practice or until you reach the age of 25 years, whichever is the longer.


Access to your information and other rights

You have a right to access the information that we hold about you and to receive a copy. You should submit your request to the practice in writing or by email. We do not usually charge you for copies of your information; if we pass on a charge, we will explain the reasons.

You can also request us to

  • Correct any information that you believe is inaccurate or incomplete. If we have disclosed that information to a third party, we will let them know about the change
  • Erase information we hold although you should be aware that, for legal reasons, we may be unable to erase certain information (for example, information about your dental treatment
  • Stop using your information – for example, sending you reminders for appointments or information about our service
  • Supply your information to another dentist.


If you do not agree

If you do not wish us to use your personal information as described, you should discuss the matter with your dentist. If you object to the way that we collect and use your information, we may not be able to continue to provide your dental care.

If you have any concerns about how we use your information and you do not feel able to discuss it with your dentist or anyone at the practice, you should contact 


The Information Commissioner’s Office (ICO), 

Wycliffe House, Water Lane, Wilmslow, 

Cheshire 

SK9 5AF 

(0303 123 1113 or 01625 545745).I

Other contacts

 

British Dental Association
64 Wimpole Street, 

London 

W1G 8YS.  

Tel: 020 7935 0875

https://www.bda.org/

General Dental Council (GDC)

37 Wimpole Street  

London  

W1G 8DQ 

+44 (0) 20 7167 6000

NHS DIRECT:

Tel: 111 

Oral Health Foundation, 

Smile House, 

2 East Union Street, 

Rugby, 

Warwickshire, 

CV22 6AJ

44(0) 1788 546 365. 

NHS ENGLAND.

PO Box 16738, 

Redditch, 

B97 9PT 

0300 311 22 33 

Email:  england.contactus@nhs.net 

Care Quality Commission

 phone lines are open Monday to Friday, 8.30am to 5.30pm, excluding bank holidays. 

Tel: 03000 616161
Email: enquiries@cqc.org.uk 



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