Patients are invited to make Comments, Compliments, Complaints and Suggestions. You can send these directly to us.
Our aim is to give you the highest possible standard of service and we will try to deal swiftly with any problems that may occur.
We will try our utmost to ensure that all patients are happy with their experience of our service. If patients should ever have a complaint, the matter will be dealt with courteously and promptly so that the matter is resolved as quickly as possible.
Complaining to NHS England
If patients are not satisfied with the result of our procedure then a complaint may be made to:
PO Box 16738
Tel: 0300 311 2233
If you have received treatment under a private contract then you should contact the Dental Complaints Service:
· The Dental Complaints Service
The Lansdowne Building
2 Lansdowne Road
Tel: 0845 6120540
We are a Data Controller under the terms of the Data Protection Act 2018 and the requirements of the EU General Data Protection Regulation.
In providing your dental care and treatment, we will ask for information about you and your health. Occasionally, we may receive information from other providers who have been involved in providing your care. This privacy notice describes the type of personal information we hold, why we hold it and what we do with it.
We may collect the following information about you:
Ms Pryiadharshini Srinivasan is responsible for keeping secure the information about you that we hold.
Our NHS data protection office, ensures that the practice complies with data protection requirements to ensure that we collect, use, store and dispose of your information responsibly.
Those at the practice who have access to your information include dentists and other dental professionals involved with your care and treatment, and the reception staff responsible for the management and administration of the practice.
To provide you with the dental care and treatment that you need, we require up-to-date and accurate information about you.
We will share your information with the NHS or your private dental plan provider in connection with your dental treatment.
We will seek your preference for how we contact you about your dental care. Our usual methods are telephone, email or letter.
Your information is normally used only by those working at the practice but there may be instances where we need to share it – for example, with:
We will only disclose your information on a need-to-know basis and will limit any information that we share to the minimum necessary.
In certain circumstances or if required by law, we may need to disclose your information to a third party not connected with your health care, including HMRC or other law enforcement or government agencies.
We store your personal information securely on our practice computer system and in a manual filing system. Your information cannot be accessed by those who do not work at the practice; only those working at the practice have access to your information. They understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this.
We take precautions to ensure security of the practice premises, the practice filing systems and computers
We keep your records for 10 years after the date of your last visit to the Practice or until you reach the age of 25 years, whichever is the longer.
You have a right to access the information that we hold about you and to receive a copy. You should submit your request to the practice in writing or by email. We do not usually charge you for copies of your information; if we pass on a charge, we will explain the reasons.
You can also request us to
If you do not wish us to use your personal information as described, you should discuss the matter with your dentist. If you object to the way that we collect and use your information, we may not be able to continue to provide your dental care.
If you have any concerns about how we use your information and you do not feel able to discuss it with your dentist or anyone at the practice, you should contact
The Information Commissioner’s Office (ICO),
Wycliffe House, Water Lane, Wilmslow,
(0303 123 1113 or 01625 545745).I
British Dental Association
64 Wimpole Street,
Tel: 020 7935 0875
General Dental Council (GDC)
37 Wimpole Street
+44 (0) 20 7167 6000
Oral Health Foundation,
2 East Union Street,
44(0) 1788 546 365.
PO Box 16738,
0300 311 22 33
Care Quality Commission
phone lines are open Monday to Friday, 8.30am to 5.30pm, excluding bank holidays.
Tel: 03000 616161